Cleaning Services FAQ
Your trusted partner in cleanliness, answering all your questions while leaving your home spotless and refreshed.
Cleaning Services FAQ by Orlando Cleaning Pro’s offers a comprehensive solution to all your cleaning needs. Our dedicated team of experts specializes in delivering exceptional cleaning services tailored to exceed your expectations. From basic tidying to deep cleaning, we handle it all with precision and care. With a focus on customer satisfaction, we address all your frequently asked questions promptly and thoroughly, ensuring transparency and clarity throughout the process. Utilizing advanced techniques and eco-friendly products, we not only leave your home sparkling clean but also promote a healthy environment for you and your loved ones. Experience the difference with FAQ House Cleaning Service today.
Find out what others are asking about our
Who will be cleaning my house?
Unlike other cleaning services that forward your information to third-party vendors, you can rest assured that your cleaning will be completed by our careful, professional cleaners. You can trust that every time you book, your home and property will be respected by our very own team members: Madasyn and Leah.
What type of cleaning should I book for my first service?
We recommend booking a deep cleaning service for your first cleaning.
When will my card be charged?
Your card will charged at the time of booking. See our Service Agreement for information about cancelling and rescheduling a purchased cleaning.
How do I book an appointment?
You can call, text, email, or easily book an appointment on our website.
What if I have to change or cancel my appointment?
Customers are able to cancel an appointment within the first 72 hours of purchase. However, you are able to reschedule an appointment up to 3 times! Please note that you need to reschedule with at least 24 hours notice.
Do I have to be home at the time of the cleaning?
No! We know your schedule may be busy. Simply leave us instructions on how to enter your home and we will ensure that everything is taken care of.
Is there a way to leave a tip?
At the completion of your service, you will receive a feedback form that includes a payment link to securely tip your cleaning team for their stellar work!
Are the cleaning products safe?
Yes. Our cleaning products have been tested for effectiveness and are all natural. We use an all-natural cleaner concentrate from REVIVE and the powerful cleaner Force of Nature (comparable to the disinfecting power of bleach). You can read more about their safety on our SDS sheets that we provide online to you!
Are there any services you don’t offer?
The best way to know is to ask! Reach out to us online through our Contact Us form and we will be able to address each service you have in mind.
Any other questions about past or future cleaning services
Use our Contact Us form to reach out to us, call us, or email us! Your satisfaction is extremely important to us.
How often will you clean my home?
We can clean your home as often as you would like! You can save more by bundling and purchasing multiple services at the same time.
I have pets that are allowed to roam freely, but are friendly. Do I really have to secure them for the cleaning?
Yes. For the safety of your pets and our cleaners, we require any animals to be secured so that we can focus on providing the cleanest home for you.
What if I forget to secure my pet?
We know accidents happen! If this is the case, we will contact you directly at the time of cleaning. If you are unable to assist us in securing your pet at that time, we will not be able to complete the cleaning and you will be charged the service cleaning fee.
Is your company bonded?
Yes!
How do I pay for my cleaning services?
We use Stripe to process our payments securely online. Information on this payment processor can be found online at https://stripe.com/
What area does Orlando Cleaning Pros service?
We are happy to clean your homes around the following areas: Buena Ventura Lakes, Celebration, Doctor Phillips, Hunters Creek, Kissimmee, Lake Buena Vista, Lake Nona, Orlando, Saint Cloud, Windermere, Winter Garden, and Winter Park. Feel free to text or call us at (321)236-2504 to see if we clean in your area!